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Tuesday, June 05, 2007
A brief story drawn out into a long tale
In Short: Cingular wireless offered awful customer service, added fee's to my bill, then harassed me for leaving. I am not a fan.
The Long Story:
I love kids. One of the reasons is that kids come up with some crazy ideas, and tune in to some very adult issues that I don't expect. While babysitting recently, ( 2 year old twins and a 6 year old boy), I had a very interesting conversation with Matthew about his choice of a cell phone carrier.
What?
Matthew decided that he wanted to choose his cell phone number and write it up on a business card, so then when he gets his cell phone, I could contact him. Matthew is six. First he wanted to know how many digits a phone number had and what exactly an area code meant. No problem, easily explained.
During our conversation on cell phone numbers, Matthew realized that he must decided on a carrier. That's when he busts out with:
"My mom's on Verizon, and they offer a pretty good plan. But did you hear - AT&T is the new Cingular. You see, Cingular was the New At&T but then they switched again. I think AT&T is a more recognizable brand. My dad uses sprint. What do you have?"
"T-mobile, but I used to have At&T. Don't chose Cingular / AT &T, they have poor customer service."
"I think I'm going to chose Sprint so I can have a treo." Matthew then wrote out his name, phone number and cell phone carrier on a piece of paper and gave it to me. "Don't call for a few years," he said.
I take two things away from this conversation: 1) Children are perceptive. Business news or commercials really make a direct impact, and 2) my distaste of Cingular has gone so far that
I advise a 6 year old not to chose them, even for pretend.
Why? They harass me everyday. I usually ignore the Cingular Stalkers when they call. Today I didn't. I answered the phone and told them that I would never pay their bill, that I was very unhappy with the service they offered me after the merger and that, even if they're the only company offering the Iphone, I would rather be technologically retarded than deal with them again.
Before I could say that, my operator Kevin had to finish his slightly X rated conversation with his office mate. I sat on the phone while Kevin said, "Oh yeah, slap it in there, baby. Right there. Yeah. Slap it. That's right." He had a nice voice but I'm still not going to pay that bill. |
posted by Tree Trunk Ho Slappa
13:06
 
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